Shipping & Delivery
Delivery Information
At Luxaro Events, we take pride in our efficient shipping and delivery services. We ensure that your exquisite faux floral arrangements are carefully packaged and delivered in a timely manner. Our transparent approach to shipping costs and delivery aims to build trust and loyalty with our valued customers.
For any inquiries about our delivery and shipping process (when requested), feel free to reach out to our dedicated team.
Return & Refund Policy
Our commitment to customer satisfaction drives our return and refund policy. If for any reason you are not completely satisfied with your floral arrangement during delivery time, we offer a hassle-free return or exchange process. We believe in providing a straightforward and trustworthy approach to ensure that our customers can make their purchases with confidence.
Non-Refundable Deposits
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For custom orders and large-scale arrangements, a non-refundable deposit may be required to begin production.
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This deposit covers time, design labor, and any materials specifically reserved or purchased for your arrangement.
For further details on our return and refund policy, please contact our customer service team.
Order cancellations
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Cancellations must be requested at least 7 days prior to the scheduled delivery date for a full refund (excluding any transaction fees).
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Cancellations made less than 7 days before delivery may be subject to a cancellation fee of up to 30% of the order total, depending on the stage of production and materials allocated.
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To request a cancellation, please email us at luxaroevents@gmail.com with your order number, full name, and reason for cancellation. We will confirm your request within 24–48 business hours.
We’re happy to reschedule your delivery (subject to availability) if you reach out at least 48 hours in advance.