Store Policy
Customer care - Luxaro Events
At Luxaro Events, we are committed to delivering timeless beauty and exceptional service with every order. We specialize in handcrafted faux floral arrangements and luxury design experiences that are custom-tailored to meet your unique needs. Whether you’re ordering a one-time arrangement or subscribing to one of our Luxe Flower Plans, our priority is your complete satisfaction.
We offer complimentary virtual or in-person consultations and white glove delivery within a 50-mile radius of Washington, D.C. Every interaction is guided by our values of elegance, trust, and personalized service.
For questions about your order, customization requests, or help selecting the perfect arrangement, please contact us at:
📧 luxaroevents@gmail.com
🌐 www.luxaroevents.com
📞 Contact form available on our website
We respond within 24–48 business hours and are always happy to help with order updates, delivery coordination, or design preferences.
Our Promise To You
We know that every space and occasion is unique - that’s why each arrangement is made to reflect your vision. From petite floral charms to grande couture centerpieces, we take pride in exceeding expectations with quality, creativity, and care.
Our customers shop with confidence knowing:
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We offer custom designs for size, color, theme, and occasion.
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All products are photographed and presented with integrity.
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Luxe subscription members enjoy exclusive pricing and priority service.
If you ever have concerns or feedback, don’t hesitate to reach out. At Luxaro Events, our goal is not just to decorate your space - but to elevate your experience.
Privacy & Safety – Luxaro Events
At Luxaro Events, your privacy and safety are our top priority. We are committed to protecting your personal information and creating a secure shopping environment for all of our customers.
Privacy
We collect only the personal information necessary to process your order and provide the best possible service. This includes your name, contact details, delivery address, and any customization notes for your floral arrangement.
Your information is never sold or shared with third parties, and is used solely for:
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Order processing and customer communication
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Custom design fulfillment
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Delivery coordination
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Occasional promotional updates (with your consent)
You can opt out of marketing communications at any time.
Secure Transactions
All transactions on our website are processed using secure SSL encryption to protect your data. We use trusted payment processors (such as Wix Payments, PayPal, and Stripe) to ensure your payment information is handled with the highest level of security.
Safety
Every Luxaro Events floral arrangement is made using high-quality, non-toxic artificial materials that are safe for homes, offices, and event spaces. While our products are decorative, they should be kept out of reach of small children and pets due to small decorative elements.
If you have any concerns about safety or product materials, we are happy to provide more information during your consultation or prior to purchase.
Questions?
Please contact us at luxaroevents@gmail.com or through our Contact Form.
We are here to help and committed to providing a safe and trusted experience for every client.
Payment Methods
Credit / Debit Cards
Afirm